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I have recently used this site to sell my old phone. I am very happy with the service. Got regular emails to keep me informed of progress and also received the cheque in just under two weeks from when I posted the phone. Cannot complain at all.

Nicola

Order No.:- 22724

Thank you for making it so easy to dispose of our excess mobile telephones, the transaction ran smoothly and we were kept informed of the process of the order. We will use the service again if and when the need arises.

Order No.:-

Thank you for a very impressive and efficient sevice I will definitely use you again and recommend your service to others.

Gabriella

Order No.:- 40111

Brilliant service. Very helpful and friendly staff. Received my payment within few days and would use the company again.

Melissa

Order No.:- 16236

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Grade	Conditions
A Full Amount	Must be pristine, with no blemishes and have the appearance and workings of a new device.
B, C Working - Average Re-Offer (up to 50%)	Must be fully working, power up and have no faults, cracks, chips or missing parts. No LCD pressure burn or dead pixels. Must be in full working order, no software faults, or hardware issues. No cracks or severe damage to the screen or outer housing. Average wear and tear acceptable. Must be able to make calls, accept a UK SIM and have a working Wifi. No faulty charging ports or swollen / water damaged batteries or handsets.
D, E, BER Faulty - Poor: Re Offer	Handset will be classed as faulty if, but is not limited to: The device has a software fault, is cracked, broken or bent or has any missing parts. Handsets with no Power or screen image will be returned. Will Power On, will have, but is not limited to faulty software, faulty button(s), faulty Wi-Fi, faulty LCD, faulty charging port, faulty speaker, faulty microphone, heavy scratches, cracked or smashed screen, damaged or heavily warn casing. Non genuine parts. Heavy wear and tear, also includes heavily worn device casing (metal / plastic), will be re-classified as a Grade D. May have software issue, water damage, cracked or smashed screens and be faulty. Device will not power on / The same value will be given to all iCloud locked devices – you will be contacted for these.

Grade	Conditions
A Full Amount	Must be pristine, with no blemishes and have the appearance and workings of a new device.
B, C Working - Average Re-Offer (up to 50%)	Must be fully working, power up and have no faults, cracks, chips or missing parts. No LCD pressure burn or dead pixels. Must be in full working order, no software faults, or hardware issues. No cracks or severe damage to the screen or outer housing. Average wear and tear acceptable. Must be able to make calls, accept a UK SIM and have a working Wifi. No faulty charging ports or swollen / water damaged batteries or handsets.
D, E, BER Faulty - Poor: Re Offer	Handset will be classed as faulty if, but is not limited to: The device has a software fault, is cracked, broken or bent or has any missing parts. Handsets with no Power or screen image will be returned. Will Power On, will have, but is not limited to faulty software, faulty button(s), faulty Wi-Fi, faulty LCD, faulty charging port, faulty speaker, faulty microphone, heavy scratches, cracked or smashed screen, damaged or heavily warn casing. Non genuine parts. Heavy wear and tear, also includes heavily worn device casing (metal / plastic), will be re-classified as a Grade D. May have software issue, water damage, cracked or smashed screens and be faulty. Device will not power on / The same value will be given to all iCloud locked devices – you will be contacted for these.

Grade	Conditions
A Full Amount	Must be pristine, with no blemishes and have the appearance and workings of a new device.
B, C Working - Average Re-Offer (up to 50%)	Must be fully working, power up and have no faults, cracks, chips or missing parts. No LCD pressure burn or dead pixels. Must be in full working order, no software faults, or hardware issues. No cracks or severe damage to the screen or outer housing. Average wear and tear acceptable. Must be able to make calls, accept a UK SIM and have a working Wifi. No faulty charging ports or swollen / water damaged batteries or handsets.
D, E, BER Faulty - Poor: Re Offer	Handset will be classed as faulty if, but is not limited to: The device has a software fault, is cracked, broken or bent or has any missing parts. Handsets with no Power or screen image will be returned. Will Power On, will have, but is not limited to faulty software, faulty button(s), faulty Wi-Fi, faulty LCD, faulty charging port, faulty speaker, faulty microphone, heavy scratches, cracked or smashed screen, damaged or heavily warn casing. Non genuine parts. Heavy wear and tear, also includes heavily worn device casing (metal / plastic), will be re-classified as a Grade D. May have software issue, water damage, cracked or smashed screens and be faulty. Device will not power on / The same value will be given to all iCloud locked devices – you will be contacted for these.

Grade	Conditions
A Full Amount	Must be pristine, with no blemishes and have the appearance and workings of a new device.
B, C Working - Average Re-Offer (up to 50%)	Must be fully working, power up and have no faults, cracks, chips or missing parts. No LCD pressure burn or dead pixels. Must be in full working order, no software faults, or hardware issues. No cracks or severe damage to the screen or outer housing. Average wear and tear acceptable. Must be able to make calls, accept a UK SIM and have a working Wifi. No faulty charging ports or swollen / water damaged batteries or handsets.
D, E, BER Faulty - Poor: Re Offer	Handset will be classed as faulty if, but is not limited to: The device has a software fault, is cracked, broken or bent or has any missing parts. Handsets with no Power or screen image will be returned. Will Power On, will have, but is not limited to faulty software, faulty button(s), faulty Wi-Fi, faulty LCD, faulty charging port, faulty speaker, faulty microphone, heavy scratches, cracked or smashed screen, damaged or heavily warn casing. Non genuine parts. Heavy wear and tear, also includes heavily worn device casing (metal / plastic), will be re-classified as a Grade D. May have software issue, water damage, cracked or smashed screens and be faulty. Device will not power on / The same value will be given to all iCloud locked devices – you will be contacted for these.

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For all questions about orders
or general enquiries please contact us:

Email: info@fonehub.co.uk

Phone: 0207 377 66 44

Timing: 11 AM - 5 PM

Option 1 - Your Device	Option 2 - icloud.com.
Turn device ON Select Settings Select iCloud Press Delete Account Enter your Apple ID password when prompted Select Turn Off	Switch device OFF to enable offline mode Log into your icloud.com account with Apple ID and password Select Find My iPhone Select device from All Devices drop down list The device will appear as Offline Select Remove from Account Select Remove on confirmation message

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